Rip Off Cowboys Enter Mainstream!
Like millions of people we have a central heating insurance and servicing plan with British Gas. I am appalled at the underhand use of BG to force dubious marketing scams onto customers and their underhand coercion of their engineers into pushing parts and in many cases new boilers, onto unsuspecting and trusting clients.
After seven years of every visit by an engineer, all talking a different line forced on them by this unscrupulous Corporation, I decided, after this last week's shenanigans, to write about it here.
I'm not sure how the engineers feel about these marketing ploys. I remember the tactics used to turn cabin crew from safety personnel into sales teams from my airline days. It's obviously one of many ways corporations manipulate demand.
Nevertheless a major plank of these methods is fear. Just as in bloody politics. For example the meme that an EU breakup means the end of the world as we know it!
Back to British Gas. Every annual service visit is different. Some preach how our excellent, top of the range, 14 year old boiler, regularly serviced and maintained, needs replacing. Another recommends a fixed mains pressure driven adaptor would cure all our woes. Another leaves a valve loosely tightened, one an isolation valve left fully closed after a pump change.
Another is tasked with flogging a totally unnecessary magna filter ( You decide.) but to his eternal credit writes as not needed on the form. A day earlier his colleague had written "recommended new boiler" when he had sensibly not done so! Now all this behaviour is mainly "crying wolf" so if a genuine issue arises how are we supposed to recognise it from a sales scam?
I hope for some years to come I am able to retain sufficient acumen into my dotage to thwart these charlatans and big corporations. If not I will join the many hundreds of thousands cheated and damaged, conned and robbed. That's just the quasi legal corporates. There is still the out and out confidence tricksters to cope with. You know the ones, knock at the door, wave a bit of grey tin in your face and tell you you need a new roof. Mind you we haven't had a thatcher do that so far! A very good reason for having a thatched roof.
So, remember, just because you are dealing with a mighty corporation and energy company, don't expect honesty and competence. The seduction of less than willing engineers into a quick commission sales force first and dedicated, skilled engineer second is not a very nice operation. It compares with the global rendering of animal waste into the food chain, using captive consumers as waste processing machines. Obesity a way of fattening profits!
One final issue is giving customers a statement saying restricted parts. So if you need a part BG say is not available it then leads to the "you need a new boiler" demand! However if you source the part BG must then pay for and fit it under most agreements! I leave you with this link. Says a great deal and is full of valuable information. A word to the wise! BE CAREFUL OUT THERE!